Customer Support

Summary

Join Connectly.ai, a company revolutionizing business-customer communication through AI-powered messaging, and become a Customer Support Agent. We're seeking a dynamic individual passionate about customer engagement and AI. The role involves responding to customer inquiries, resolving issues, providing product information, and troubleshooting. You'll need strong communication skills, fluency in Spanish, and B1 English proficiency. We offer competitive pay, bonuses, a remote role with flexible hours and unlimited time off, and a supportive work environment.

Requirements

• B1 English level, or better
• Spanish fluent
• Medium Excel Skills
• Excellent communications skills
• Hubspot knowledge

Responsibilities

• Respond to customer inquiries via email or Zendesk
• Resolve customer issues and complaints effectively
• Provide accurate information about products and services
• Guide customers through troubleshooting processes
• Document customer interactions and solutions in the CRM system (HubSpot)
• Escalate complex issues to higher-level support or management
• Maintain a high level of customer satisfaction
• Stay updated on product knowledge and company policies

Benefits

• An amazing team to work with
• Competitive pay & bonus
• Remote role
• Unlimited Time Off
• Flexible Work Hours
• A supportive, caring, and learning environment