📍Ukraine
Customer Support Consultant
closed
SupportYourApp
📍Remote - Croatia
Summary
Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support via calls, chats, and emails, building positive relationships with customers while staying updated with cutting-edge technology. Securely handle sensitive customer information and apply best customer happiness practices. Maintain knowledge of client products and services and communicate with developers and other departments. We offer a fixed schedule, paid training, good referral bonuses, and a supportive management team committed to your growth. The specific terms and benefits will be defined in your agreement.
Requirements
- Fluent Swedish, Danish B2 and English B2 level is a must
- Basic technical understanding
- Analytical and research skills
- Self-management skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Provide exceptional customer support via calls, chats, and emails
- Build positive and long-lasting relationships with customers
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
Preferred Qualifications
- Experience in customer service
- Experience with CRM systems
Benefits
- Fixed schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
This job is filled or no longer available
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