Customer Support Representative

Summary

Join Experian as a dedicated and solution-oriented professional who thrives in a collaborative environment. You will be responsible for managing user accounts, resolving inquiries, and ensuring data security. The ideal candidate is creative, curious, and determined, with a proven ability to handle multiple tasks and prioritize effectively. This fully remote role offers a lucrative overachievement plan, annual trips for top performers, and comprehensive benefits. You will partner with team members and external partners, building relationships and connecting ideas across opportunities. The position requires knowledge of customer service, computer applications, and administrative procedures.

Requirements

• High school diploma, general education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications and basic web functions
• Type and communicate through email
• Knowledge of administrative procedures
• Numeric, oral and written language applications

Responsibilities

• Partner with fellow team members, peers and important partners; build relationships and connect ideas across internal and external opportunities
• Challenge traditional approaches, inquisitive with a penchant for seeking new opportunities
• Optimistic about what can be; persistent, seeks high levels of activity, demonstrate a fierce commitment to challenging status quo
• Follow stringent data security policies
• Deal directly with users either by telephone and email
• Respond promptly to user inquiries
• Handle and resolve user questions
• Obtain and evaluate all relevant information to handle and resolve user inquiries
• Authenticate and upload user authorization forms
• Process verification requests and forms
• Direct requests and unresolved issues to the designated resource
• Manage users accounts
• Keep records of users interactions and transactions
• Record details of inquiries, comments, concerns and actions taken
• Manage administrative tasks involved with job responsibilities
• Follow up on customer interactions
• Complete other administrative projects and responsibilities as requested by management

Benefits

• Lucrative overachievement plan
• Experian Elite – Annual trip for Top Performers
• 15 days of vacation accrual annually, five sick days, two volunteer days
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• Fully remote role