Customer Support

Summary

Join ModSquad's network of Mod Contractors and work from home on flexible schedules supporting top-tier brands! You'll provide excellent customer service, guiding users and solving their concerns. Projects offer varied hours, including weekend availability, with a 90-day commitment and 20 hours per week. Competitive hourly rates are discussed during the interview. Successful candidates possess strong customer service skills, follow workflows, maintain a friendly tone, and adapt to feedback. ModSquad offers opportunities to work with exciting clients and provides paid orientation.

Requirements

• Customer service oriented
• Ability to follow a written workflow
• Available weekdays and weekends
• Has a friendly tone
• Willingness to adjust for feedback and help the team
• Somebody who needs to take shifts whenever the project is in need of people
• Dedicated laptop or desktop computer with Windows 10 or above
• Quality headset
• Quiet workspace to take calls
• Willingness to install MSQ security software and 2FA app on the phone
• English Language

Responsibilities

• Assist and guide customers to the right answers
• Solve concerns
• Be the GPS for customers to understand and optimize the best use of a client's product or services

Preferred Qualifications

Experience with top-tier brands

Benefits

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate
• Paid orientation