Customer Support Associate

Summary

Join cargo.one as a proactive Customer Support Associate and deliver exceptional customer experiences by effectively resolving queries and issues. This role is crucial to the company's success, fostering customer loyalty and generating new business through positive word-of-mouth. This is an entrepreneurial opportunity to contribute to the digital transformation of air freight and logistics within a fast-growing Series B company. You will work remotely from almost anywhere in Southern or Eastern Europe, with regular in-person team meetings. The company cultivates a positive, dynamic, and feedback-rich work environment. Transform the air cargo industry by joining our team!

Requirements

• Have a service mindset, be empathetic and know how to listen
• Have a positive attitude and know how to navigate their way even in situations of uncertainty
• Have excellent written and verbal communication skills, an eye for detail, spelling and accuracy
• Have previous experience working in contact center environments
• Be willing to learn and open to accepting feedback, generously giving their own in return
• Be a team player and be comfortable building relationships with peers, customers and partners

Responsibilities

• Support our customers and partner airlines through email, live chat and phone
• Build relationships with our customers and partners
• Advocate for our customers and be their voice inside our organisation
• Work closely with the Product and Airline Partnerships teams to improve the user experience
• Contribute to the continuous development of our customer support function

Preferred Qualifications

• Have experience with knowledge management
• Have experience in data analytics and reporting, to help us look into our numbers and improve processes

Benefits

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date
• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team
• Unlimited co-working options through our partner desana all around the world
• Mindsurance: premium digital mental health care for remote teams
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves
• Permanent full-time employment through our partner Remote.com