Customer Support

Summary

Join ModSquad's fully remote team as a Customer Service Representative and become the first point of contact for customers of a leading music streaming service. You will handle inbound messages in both Spanish and English, troubleshooting technical issues and ensuring a positive listening experience. The role requires strong communication skills, problem-solving abilities, and a passion for music. A successful candidate will demonstrate proficiency in both languages through assessments. The position involves a structured 8-week orientation with specific hours, followed by flexible project commitments. ModSquad is a global company offering diverse opportunities.

Requirements

• Have a passion for music
• Possess excellent communication skills
• Have a knack for problem-solving
• Complete language assessments in Spanish and English
• Work 40 hours per week for the 8-week orientation period
• Have a dedicated laptop or desktop computer with Windows 10 or above
• Be willing to install MSQ security software and 2FA app on your mobile device
• Have access to a webcam or smartphone capable of taking pictures
• Have a stable broadband internet connection of 25 MBS or greater
• Have 8 GB RAM or better
• Provide grammatically correct and comprehensive responses in your application
• Have provided Customer Support via inbound messaging in the past
• Have provided web messaging support to 3-5 customers at the same time
• Be professional/business level proficient in Spanish and English

Responsibilities

• Respond to customer inquiries via inbound messages in both Spanish and English
• Help customers navigate the platform
• Troubleshoot technical issues
• Ensure customers have the best possible listening experience

Preferred Qualifications

Have dual monitors

Benefits

Fully remote work