Remote Customer Support Consultant

Summary

The job is for a Customer Support Consultant at SupportYourApp, a multinational company offering technical and customer support services. The role requires excellent English and French communication skills, analytical and research abilities, a positive attitude, a personal computer with specific hardware requirements, and may benefit from experience with CRM systems or customer service.

Requirements

• Excellent English and French communication skills (both C1, written and verbal)
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience with CRM systems
• Experience in customer service

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development