Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Provide exceptional customer and technical support via calls, emails, and chats, gathering technical information to resolve complex cases and ensuring customer satisfaction. You will work collaboratively with cross-functional teams while securely handling sensitive customer information. We offer a flexible schedule, competitive compensation in USD, good referral bonuses, paid training, and a supportive work-life balance.

Requirements

• Excellent Portuguese and English (at least C1, written and verbal)
• Ability to work collaboratively in a team
• Independent and proactive approach to work
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer and technical support via calls, emails, and chats
• Gather required technical information to ensure resolution of complex cases
• Work with cross-functional teams
• Ensure customers' satisfaction
• Securely work with customers’ sensitive information

Preferred Qualifications

• Experience in customer support
• Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development