Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support via phone, chat, and email, building positive customer relationships and offering expert advice on outdoor gear and motorcycle equipment. Meet team KPIs, stay current with technology, and securely handle sensitive customer information. Apply best customer happiness practices and maintain product knowledge. Communicate with developers and other IT departments. This role offers a fixed schedule, compensation in USD, good referral bonuses, paid training, and a focus on work-life balance.

Requirements

• Excellent Spanish and English communication skills ( at least C1, both written and spoken )
• Experience in customer service
• Experience providing support via omnichannel is a must
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via phone calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Provide expert advice on outdoor gear and motorcycle equipment
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

Experience with CRM systems

Benefits

• Fixed schedule: Monday to Friday, 4 PM–12 AM, Colombia time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development