Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote environment. You will provide exceptional customer and technical support via calls, emails, and chats, building positive relationships with customers while meeting team KPIs. This role requires excellent German and English language skills, customer support experience, and the ability to work independently and collaboratively. We offer a fixed schedule, compensation in USD, good referral bonuses, paid training, and a supportive work environment focused on your growth and development. Unlock your potential and achieve challenging goals with our People First management approach.

Requirements

• Excellent German (C1 for both spoken and written) and English B2
• Experience in customer support
• Ability to work collaboratively in a team
• Independent and proactive approach to work
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Providing exceptional customer and technical support via calls, emails, and chats
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

• Knowledge of golf rules and golf equipment
• Experience with CRM systems

Benefits

• Fixed schedule: Monday to Friday, 2 PM–10 PM, Kenya time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development