Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote environment. You will provide exceptional customer support via chats and emails, building positive relationships with customers while meeting team KPIs and staying current with technology. This role requires native German and English (B2), customer support experience, and familiarity with chats, emails, and Salesforce or Zendesk. We offer a flexible schedule, paid training, good referral bonuses, and a supportive work environment focused on your growth and development. Unlock your potential and achieve challenging goals with our People First management approach.

Requirements

• Native German and English B2
• Experience in a customer support role
• Interest in crypto, trading or stock exchange
• Experience providing support via chats and emails
• Experience with Salesforce or Zendesk
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

Background in Finance, Economics, or Mathematics

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development