Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Provide exceptional customer support via chats and emails, building positive relationships with customers while meeting team KPIs and staying current with technology. You will securely handle sensitive customer information and apply best customer happiness practices. This role requires native Japanese and English communication skills, along with experience in customer support and the crypto/finance/trading industry. We offer a flexible schedule, paid training, good bonuses, and a supportive work environment.

Requirements

• Native Japanese and English communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in crypto/finance/trading
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development