Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote environment. You will provide exceptional customer support via calls and emails, building positive relationships with customers and offering expert advice on outdoor gear and motorcycle equipment. This role requires excellent Italian and English (C1 level), customer support experience, analytical skills, and a positive attitude. We offer a fixed schedule, compensation in USD, good referral bonuses, paid training, and a supportive work environment focused on your growth and development. Unlock your potential and achieve challenging goals with our People First management approach.

Requirements

• Excellent Italian and English (C1 level both spoken and written)
• Experience in a customer support role
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, and emails
• Build positive and long-lasting relationships with customers
• Provide expert advice on outdoor gear and motorcycle equipment
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

Experience with CRM systems

Benefits

• Fixed schedule: Monday to Friday, 9 AM–5 PM, Romania time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development