Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Provide exceptional customer support via calls and emails, building positive relationships with customers and offering expert advice on outdoor gear and motorcycle equipment. You will meet team KPIs, stay updated on cutting-edge technology, and securely handle sensitive customer information. This role offers a fixed schedule, compensation in USD, good referral bonuses, paid training, and a focus on work-life balance.

Requirements

• Excellent Polish and English (C1 level both spoken and written)
• Experience in a customer support role
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, and emails
• Build positive and long-lasting relationships with customers
• Provide expert advice on outdoor gear and motorcycle equipment
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

Experience with CRM systems

Benefits

• Fixed schedule: Monday to Friday, 9 AM–5 PM, Poland time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development