Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Communicate with leads and customers via calls, build positive relationships, meet KPIs, stay updated on technology, and securely handle sensitive information. Apply best customer happiness practices and maintain product knowledge. We offer a fixed schedule, USD compensation, good referral bonuses, paid training, and a supportive work environment.

Requirements

• Excellent Czech and English (B2) communication skills
• Attention to details
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Communicate with hot leads and existing customers via calls
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

• Customer service or sales experience
• Experience with CRM systems

Benefits

• Fixed schedule, Monday to Friday 9 AM–5 PM CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development