Customer Support Consultant

Summary

Join our team as a Customer Support Consultant at a leading innovative financial technology platform and thrive in a multicultural and multilingual environment while enjoying your home office. Provide exceptional customer support in the blockchain sector via chats and emails, build positive and long-lasting relationships with customers, meet team KPIs, and stay up-to-date with cutting-edge technology. You will securely work with customers’ sensitive information, apply the latest customer happiness practices, maintain working knowledge of our client’s products and services, and communicate with developers and other departments of various IT companies. This role requires excellent English and Russian language skills (at least C1), customer service experience, analytical and research skills, and a positive and responsible attitude. A personal laptop/computer and stable internet connection are also necessary. We offer a flexible schedule, fully remote work, paid intensive training and probation, good bonuses for referring friends, and a supportive work environment.

Requirements

• Excellent English and Russian language (at least C1 for both spoken and written)
• Experience in customer service
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support in the blockchain sector via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• A strong interest in innovative financial technologies or prior experience in financial industry or payment processing
• Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance