Customer Support Consultant

Summary

Join our team as a Customer Support Consultant at a leading innovative financial technology platform and thrive in a multicultural and multilingual environment while enjoying your home office. Provide exceptional customer support in the blockchain sector via chats and emails, build positive and long-lasting relationships with customers, and meet team KPIs. You will need excellent English and Russian language skills (at least C1), customer service experience, analytical and research skills, and a positive and responsible attitude. A personal laptop and stable internet connection are also required. We offer a flexible schedule, fully remote work, paid intensive training and probation, good bonuses for referring friends, and a work-life balance.

Requirements

• Excellent English and Russian language (at least C1 for both spoken and written)
• Experience in customer service
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support in the blockchain sector via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• A strong interest in innovative financial technologies or prior experience in financial industry or payment processing
• Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance