Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote environment. Provide exceptional customer support via calls, chats, and emails, assisting customers with purchases, following up on their progress, and handling refunds. You will need excellent English skills (C2), customer service experience, a positive attitude, CRM system experience, and a suitable personal computer and internet connection. This part-time (20 hours/week) role offers compensation in USD, good referral bonuses, paid training, and a focus on work-life balance. We offer a supportive and inclusive international environment with opportunities for self-development and long-term cooperation.

Requirements

• Excellent English skills (C2 for both spoken and written)
• Experience in customer service
• Positive and responsible attitude
• Experience with CRM systems
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Assist customers with purchases when needed
• Follow up with customers to understand their progress and needs
• Handle refunds and process purchases efficiently
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

Pre-sales experience

Benefits

• Part-time role (20 hours per week)
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development