Customer Support Consultant

Summary

Join our Customer Support Consultant team and thrive in a multicultural, multilingual, remote work environment. Provide exceptional customer support via email and chat, building positive customer relationships and meeting team KPIs. Stay current with technology, handle sensitive information, and apply best customer happiness practices. This role requires excellent Ukrainian and English (B2) skills, at least two years of customer or technical support experience in fintech, and experience with CRM systems. A personal laptop and stable internet connection are also required. Benefits include a flexible schedule, fully remote work, compensation in USD, good referral bonuses, paid training, and a focus on work-life balance.

Requirements

• Excellent Ukrainian skills and English B2
• At least 2 years of experience in customer or technical support role within fintech industry
• Personal or professional experience with trading, investments or crypto
• Experience with CRM systems
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via emails and chats
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

Familiarity with KYC & AML procedures, transaction monitoring, or crypto compliance is a plus

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance