Collibra is hiring a
Customer Support Engineer

Summary

Join Collibra's Support team as a Customer Support Engineer Data Quality to support the company's growth. The role involves managing customer communication, resolving support tickets within SLA limits, and contributing to the knowledge base.

Requirements

• You have 3-5 years in a customer facing role, ideally in a SaaS environment
• Experience troubleshooting web-based applications
• Must have: SQL Database knowledge, Kubernetes or containers
• Knowledge of Data Quality software and systems is a plus
• Experience with Java and REST API is a plus
• Working knowledge of SSL, SSO, and LDAP is a plus
• A bachelor's degree in Computer Science or related field or equivalent related working experience is required

Responsibilities

• Managing all communication with customers and partners required to resolve support tickets
• Resolving support tickets within the limits of contractual Service Level Agreements (SLA)
• Coordinating and tracking the escalation of tickets
• Maintaining a record of all communication and actions in ZenDesk
• Contributing frequently answered questions to the Collibra knowledge base

Benefits

• Health Coverage
• Paid Time Off and Flexibility