ClickHouse is hiring a
Technical Customer Support Engineering Manager, Remote - India

Summary

The job is for a Technical Support Engineering Manager at ClickHouse, a high-performance columnar OLAP database management system company. The role involves managing the support team remotely in Bengaluru, India and providing excellent customer service to customers worldwide. The position requires technical expertise in ClickHouse or related domains, experience as a people manager of remote customer support engineers, and strong communication skills.

Requirements

• Previous experience as a people manager of remote and distributed customer support engineers in India
• Previous technical experience in roles such as Support Engineer, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Proven experience within a customer support organization for a SaaS company. Open Source Software experience is preferred
• Technical breadth and depth in ClickHouse or domains relevant to ClickHouse, such as: databases, OLAP, cloud native SaaS, Docker, Kubernetes
• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
• Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity

Responsibilities

• Team management of ClickHouse Support Team employees in the India region with empathy, excellence, and professionalism
• Leadership in communications and collaboration with users, customers, and other ClickHouse teams and stakeholders to deliver a high quality, fast, and diligent Support experience for both our employees and our users and customers in ClickHouse Cloud and our open-source community
• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings

Benefits

• Flexible work environment. - ClickHouse is a distributed company offering remote-first work to all employees
• Healthcare. - Employer contributions towards your healthcare
• Equity in the company. - Every new team member who joins our company receives stock options
• Time off. - Flexible time off in the US, generous entitlement in all countries
• A $500 Home office setup. if you’re a remote employee
• Employee-driven international mobility. - we enable you to relocate internationally if you wish (within certain countries and timelines and subject to role requirements, time zones and work permit considerations)