Remote Senior Customer Support Engineer

Summary

Join Fivetran as a Senior Customer Support Engineer II, working with customers in a highly technical capacity, ensuring success for valued customers. This is a full-time position based out of Bangalore office.

Responsibilities

• Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution
• Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
• Work closely with Fivetran customers and other stakeholders to ensure timely resolution of reported incidents
• Develop, tests and document workarounds for product tickets reported
• Communicate with engineering to report and investigate customer issues
• Contribute solutions to the knowledge base
• Collaborate and provide guidance, and training to other team members
• Collaborate with teammates on technical and non-technical projects