Ryz Labs is hiring a
Customer Support Engineer

Summary

RYZ is seeking a Customer Support Engineer to work with partners, focusing on troubleshooting software issues, engaging with customers, and contributing to codebase improvements. The role requires proficiency in JavaScript, React, Python, Django, AWS, PostgreSQL, Elasticsearch, and strong problem-solving skills.

Requirements

• Strong proficiency in JavaScript and React
• Experience with UI development and data visualization tools like Recharts
• Familiarity with cloud services AWS
• Expertise in Python and experience with Django
• Familiarity with CubeJS for managing and troubleshooting data infrastructure
• Proficient in PostgreSQL, including writing and optimizing queries
• Knowledge of Elasticsearch and its application in search and analytics
• Strong problem-solving skills and the ability to work independently to resolve complex issues
• Excellent communication skills, with the ability to explain technical issues to non-technical users
• Experience in a support engineering role with a focus on customer-facing issue resolution

Responsibilities

• Analyze, troubleshoot, and resolve complex software issues reported by customers, working across both frontend and backend systems
• Engage directly with customers to understand their issues, replicate problems, and implement effective solutions within our React-based frontend and Python backend
• Provide technical support for issues related to our legacy Django systems and CubeJS-based data infrastructure
• Investigate and resolve database-related issues in PostgreSQL and Elasticsearch, ensuring data consistency and system performance
• Collaborate with cross-functional teams, including product, customer support, and development, to escalate and resolve issues as needed
• Contribute to codebase improvements, bug fixes, and feature enhancements based on customer feedback
• Develop and maintain documentation related to common issues and resolutions, ensuring knowledge is shared across the team
• Proactively identify areas for product and process improvements to prevent future customer issues
• Participate in the development and refinement of internal tools to better support customer needs

Benefits

• Working with autonomy and efficiency, owning every step of your development
• Providing an environment of opportunities, learning, growth, expansion, and challenging projects
• Deepening your experience while sharing and learning from a team of great professionals and specialists