Second Front Systems is hiring a
Customer Support Engineer, Remote - Worldwide

Summary

Second Front Systems is seeking a motivated Customer Support Engineer to provide technical support to customers, troubleshoot issues, collaborate with internal teams, and maintain a positive demeanor. The role requires U.S. citizenship and at least two years of experience in customer support engineering or a technical role. Preferred qualifications include a Bachelor's Degree in Computer Science, experience working in a startup environment, knowledge of DevSecOps tools and practices, and active Security Clearance (TS-SCI). The position offers competitive salary, healthcare coverage, 401(k) with company contribution, wellness perks, equity incentive plan, tech and office supplies stipend, annual professional development stipend, flexible paid time off, parental leave, work from anywhere option, and referral bonus.

Requirements

• Minimum two years of experience in customer support engineering or technical role
• Proven experience troubleshooting and resolving complex technical issues with AWS, Kubernetes, Docker, Helm, and GCP
• Strong understanding of DevOps principles and practices, including automation, configuration management, and continuous integration/continuous delivery (CI/CD)
• Excellent communication, interpersonal, and problem-solving skills

Responsibilities

• Provide exceptional technical support to our customers through GitLab tickets
• Troubleshoot customer issues with our products and services, leveraging your knowledge of DevOps principles and practices
• Collaborate with internal teams (engineering, security, and product) to diagnose and resolve complex technical problems
• Document technical solutions and processes to ensure knowledge sharing and continuous improvement
• Identify and escalate critical issues to the appropriate teams in a timely manner
• Proactively research and stay up-to-date on the latest industry trends and technologies
• Contribute to the development and improvement of our customer support knowledge base

Preferred Qualifications

• Bachelor’s Degree in Computer Science or related field
• Ability to communicate, present, and influence credibility and effectively at all levels of the organization
• Experience working in a startup environment, demonstrating skills in prioritizing tasks, wearing multiple hats, and working collaboratively in a cross-functional team
• Knowledge of DevSecOps tools and practices
• Ability to obtain DoD 8570 certification
• Active Security Clearance (TS-SCI)

Benefits

• Competitive Salary
• 100% Healthcare, vision and dental coverage
• 401(k) + 3% company contribution
• Wellness perks (Fitness classes, mental health resources)
• Equity incentive plan
• Tech + office supplies stipend
• Annual professional development stipend
• Flexible paid time off + federal holidays off
• Parental leave
• Work from anywhere
• Referral Bonus