Customer Support Engineer

Summary

Join StrongDM's Customer Engineering team as a curious technologist and determined troubleshooter, assisting customers in maintaining and expanding their StrongDM environment. You will track and address customer issues, communicate regularly with customers, provide guidance on DevOps concepts, learn and deploy new technologies, and author customer documentation. The team is championed by executive leadership and offers ample resources to solve complex issues. Work a standard shift in ET with weekend on-call rotation. The role includes opportunities for learning and development, collaboration with engineering and product teams, and contributions to documentation and blog posts. StrongDM offers a collaborative and supportive work environment.

Requirements

• Familiarity with databases (i.e. MSSQL, Oracle) Windows, networking, Active Directory, and PowerShell
• Experience with troubleshooting techniques and providing solutions to customer issues
• Experience or familiarity with the following cloud providers: Azure
• Experience with  Security or Infrastructure tooling and processes (Splunk, Crowdstrike, EDRs, cloud-native security tools)
• Prior experience working remotely with a largely US-based or completely distributed team
• Experience interacting with clients and customers
• Confident voice in technical writing and strong written and verbal English language skills
• Lives in or willing to work in GMT +2 Timezone shift

Responsibilities

• Track and address customer issues through the entire support lifecycle, from logging to reproduction to resolution
• Communicate regularly with customers via written updates and live screen share sessions
• Provide guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes
• Learn and deploy new technologies as part of prototyping and reproducing reported issues
• Author and update customer documentation, internal onboarding documents, and customer-centric blog posts

Preferred Qualifications

Ideally experience or familiarity with Kerberos, Go, Terraform, and Ansible

Benefits

• PLN 10,000-20,000 per month, paid bi-monthly
• 10,000 zł - 20,000 zł a month