Customer Support Engineer I

Summary

Join CloudWalk, a fintech company building the future of payments, as a frontline customer support hero for InfinitePay. You will be the voice of the company, engaging with customers via various channels to provide exceptional service and resolve technical issues. Your responsibilities include diagnosing and resolving customer problems, offering alternative solutions, and ensuring customer satisfaction. This fully remote role requires exceptional communication skills, analytical abilities, and a dedication to problem-solving. You'll need fluency in Portuguese and upper-intermediate English, along with a fundamental understanding of prompt engineering and basic SQL knowledge. CloudWalk offers a supportive, dynamic environment with opportunities for growth and learning within a diverse, remote team.

Requirements

• Exceptional communication skills, adept in various interactions
• A keen desire to create outstanding customer experiences
• Analytical prowess and logical problem-solving skills
• A sense of ownership, treating each situation with responsibility and dedication
• Meticulous attention to detail, coupled with an eagerness to continuously learn and improve
• Fluency in Portuguese
• Upper intermediate English skills, primarily for internal communication with our diverse, multinational team
• Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies
• Basic knowledge of SQL

Responsibilities

• Engage with customers through chats, emails, and calls, offering stellar support and solutions
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues
• Provide alternative solutions, aiming to retain and delight our customers and clients
• Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn

Preferred Qualifications

• Familiarity with programming languages, particularly Ruby || Python
• Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences

Benefits

• A chance to grow and learn in a supportive, dynamic environment
• A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation