Customer Support Executive

Summary

Join Cryptio, an enterprise-grade crypto back-office platform, as a Customer Support Executive. This role offers a fantastic opportunity to build your career in a fast-paced startup environment within the Customer Operations team. You will provide top-tier customer support, liaise with internal stakeholders, report product malfunctions, gather customer feedback, and build new processes. The ideal candidate is crypto-native, possesses excellent communication skills, and enjoys problem-solving. Cryptio offers a fully remote or hybrid work option, along with various benefits including paid time off, 401k matching, health insurance, and professional development opportunities.

Requirements

• You’re crypto-native and have extensive knowledge of the Web3 space
• You love deep diving on problems and coming up with solutions
• You’re comfortable with remote working environments
• You have excellent communication skills and love to speak directly with customers
• You can multi-task, prioritise and are happy working independently
• You bring patience and empathy when handling tough cases

Responsibilities

• Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk
• Liaise with internal stakeholders to efficiently solve customer problems
• Report product malfunctions and act as a voice of the customer in product discussions
• Share feature requests and effective workarounds with team members
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Take responsibility for building out new processes where they don’t already exist
• Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business
• Drive improvements in overall customer experience by owning some areas of project delivery

Benefits

• Fully-Remote / Hybrid – The choice is yours!
• 25 Days Paid Holiday + Bank Holidays + Your Birthday Off
• Earn an extra day of annual leave for every year you're at Cryptio
• 401K plan with 4% employer matching towards your future!
• Private Health, Dental and Vision via United Healthcare!
• Attractive Maternity and Paternity Policies for your growing family
• Life Insurance up to $100k - contributions paid by Cryptio!
• Gym Classes or Spa Treatments with ClassPass or gym reimbursement!
• Apple MacBook Pro – The best tech at your fingertips!
• $200 Workplace Budget to create your perfect home office!
• Training and Development Budget – Invest in yourself and grow!