Customer Support Executive

Summary

Join Nivoda as a Customer Support Executive and ensure seamless customer journeys. Your responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling client issues related to logistics, orders, and website bugs, and acting as the voice of the customer internally. You will collaborate with all departments, focusing on resolving customer issues swiftly and prioritizing customer satisfaction. You'll adapt to a fast-paced environment, be measured by team KPIs (resolution and response times), and have autonomy to set personal KPIs. This role requires a minimum of two years of experience in online customer support and excellent cross-functional collaboration skills. Nivoda offers a dynamic growth environment, 401k and other benefits, flexible working, and unlimited holiday.

Requirements

• Minimum 2 years experience in online customer support, live chat, and calls
• Organised and able to multitask across different platforms
• Proactive and forward thinking
• Assertive nature and ability to be the voice of the customer when communicating internally
• Excellent cross-functional collaboration skills

Responsibilities

• Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority
• Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients
• You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth
• Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues

Benefits

• 401k and other benefits
• Flexible working
• Unlimited holiday