Customer Support Executive

Summary

Join Nivoda as a Customer Support Executive and play a vital role in ensuring seamless customer journeys. You will be responsible for answering customer inquiries through various channels, handling client issues, and acting as the voice of the customer internally. This fully remote UK-based position offers a flexible schedule (Saturday-Wednesday, 4 pm-1 am GMT) and a competitive salary of £30k per annum. The role requires strong problem-solving skills, a customer-centric approach, and excellent collaboration abilities. Nivoda is a rapidly growing B2B marketplace revolutionizing the diamond industry, offering a dynamic and impactful work environment.

Requirements

• Minimum 2 years experience in online customer support, live chat, and calls
• Organised and able to multitask across different platforms
• Proactive and forward thinking
• Assertive nature and ability to be the voice of the customer when communicating internally
• Excellent cross-functional collaboration skills

Responsibilities

• Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority
• Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients
• You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth
• Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues

Benefits

• Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success
• Flexible working
• Unlimited holiday
• Fast-paced and global working environment