Customer Support Supervisor

Summary

Join Taskrabbit as a Customer Support Supervisor and lead a team of 15-18 specialists, ensuring high performance and supporting regional strategy. Based in Poland, this remote-first position involves coaching your team, resolving complex issues, and collaborating with global peers. You will work closely with the Customer Support Manager to achieve department goals and KPIs. This role requires leadership experience in customer service, executive escalations, and strong people skills. Taskrabbit offers a competitive compensation package, including a base salary, bonus, and benefits, along with a remote-first work environment and a supportive culture.

Requirements

• 2 years of leadership experience, with 1 year of experience leading a specialized customer service function
• 1-year experience in executive escalations, claim/or policy enforcement
• Superb people skills, you excel at rallying your team towards shared goals
• An eye for detail and processes: No tolerance for inefficiency, inconsistency, or confusion across the team
• Self-starter; intrinsically motivated and passionate/knowledgeable about your workload, ability to work cross-functionally
• Is data-driven, understand the key drivers of the customer journey, identifies opportunities, and is a voice for continuous improvement providing feedback on opportunities and proactively sharing best practices
• Fluency in English is required; French Language would be an added advantage!
• Available full-time (40 hours / week)
• Eligible to work in Poland, we will not support relocation for this position

Responsibilities

• Lead and develop a team of 15-18 Customer Service Specialists
• Work closely with the Customer Support Manager to understand, share and action on department and business goals and KPIs
• Take ownership for results, understand development needs and provide coaching, training and support to team members, delivering timely and clear feedback on performance
• Monitor team performance, quality, adherence and daily schedule
• Partner with the Training and Development team on new hire onboarding
• Act as a primary escalation point for resolving emergencies and high-touch escalations
• Assist in hiring and developing a team while actively managing performance issues
• Support in projects and process improvement opportunities as required and is a voice for continuous improvement providing feedback on opportunities and proactively share best practises
• Creates a safe and engaging work environment, where constructive and regular feedback is celebrated

Benefits

• Taskrabbit is a Remote-First Company
• Employer-paid health insurance
• A 401k match with immediate vesting for our US based employees
• Generous and flexible time off with 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support