BHS Corrugated Maschinen- und Anlagen GmbH is hiring a
Customer Support Facilitator

Summary

Join a leading name in the corrugated industry where your technical expertise and customer service skills will be key in supporting our clients and maintaining our reputation for excellence.

Requirements

• Strong customer service skills
• Ability to communicate effectively with both internal teams and external customers
• Tech-savvy with a working knowledge of Microsoft Office and web-based applications
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to work standard business hours (with potential for overtime) and travel occasionally as needed

Responsibilities

• Be the first point of contact for customers, handling technical calls related to mechanical, electrical, or operational issues
• Gather key details, including customer information and machine specifics, to create and manage service tickets
• Prioritize and route tickets to the correct department, ensuring timely solutions
• Follow up on open service tickets and help with queue management
• Assist in generating reports and managing customer information
• Play a key role in safety documentation and customer communication

Preferred Qualifications

• Experience working with corrugated machinery or similar industrial equipment
• A technical background in mechanical or electrical maintenance, with an understanding of industrial machinery