Planet DDS is hiring a
Customer Support Tech I

Summary

Join Planet DDS as a Customer Support Technician and be at the heart of our mission to provide top-notch service and support. Engage with customers, address their needs across multiple product lines, and ensure every experience is delightful.

Requirements

• Excellent Communication Skills: You’re a natural communicator who can articulate ideas clearly and engage with customers in a friendly and professional manner
• Positive Attitude: You approach every situation with a can-do attitude and a smile, turning challenges into opportunities to shine
• Customer-Centric Mindset: You genuinely care about providing exceptional service and going above and beyond to meet customer needs
• Adaptability: You thrive in a dynamic environment and are quick to adapt to new tools, processes, and changes
• Team Player: You enjoy working with others and contribute to a supportive and lively team atmosphere
• 1-2 years of relevant experience in customer support or related field, with a focus on troubleshooting and problem-solving
• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Proficient in using support tools and software
• Demonstrated ability to rapidly learn new concepts and ideas
• Proven ability to ask critical, insightful questions and probe for information to facilitate problem solving
• Excellent written and verbal communication skills
• Ability to convey technical information to non-technical customers
• Strong interpersonal skills and the ability to work collaboratively

Responsibilities

• Greet and assist customers with enthusiasm, empathy, and professionalism
• Provide solutions to basic inquiries and ensure a positive experience from start to finish
• Actively listen to customer concerns, use your problem-solving skills to resolve issues efficiently and effectively
• Gather the appropriate information needed to triage more complex issue to senior members of the team
• Work closely with your team members to share knowledge, support each other, and create a collaborative and high-energy work environment
• Stay up-to-date with our products and services to provide accurate information and guidance
• Share tips and best practices to enhance the customer experience by contributing to our Knowledgebase

Preferred Qualifications

• Prior experience with Planet DDS software (Denticon, Apteryx, Cloud 9 and/or Legwork)
• Dental industry background
• Experience with Zendesk