Planet DDS is hiring a
Customer Support Tech

Summary

The job is for a Customer Support Technician at Planet DDS in Atlanta, GA. The role involves engaging with customers, problem-solving, team collaboration, and maintaining product knowledge to provide top-notch service and support.

Requirements

• Excellent communication skills
• Positive attitude
• Customer-centric mindset
• Adaptability
• Team player
• 1-2 years of relevant experience in customer support or related field, with a focus on troubleshooting and problem-solving
• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Proficient in using support tools and software
• Demonstrated ability to rapidly learn new concepts and ideas
• Proven ability to ask critical, insightful questions and probe for information to facilitate problem solving
• Excellent written and verbal communication skills
• Ability to convey technical information to non-technical customers
• Strong interpersonal skills and the ability to work collaboratively

Responsibilities

• Engage with customers enthusiastically, empathetically, and professionally
• Provide solutions to basic inquiries and ensure a positive experience from start to finish
• Actively listen to customer concerns, resolve issues efficiently and effectively, and gather the appropriate information needed to triage more complex issues
• Work closely with team members to share knowledge, support each other, and create a collaborative and high-energy work environment
• Stay up-to-date with our products and services to provide accurate information and guidance

Preferred Qualifications

• Prior experience with Planet DDS software (Denticon, Apteryx, Cloud 9 and/or Legwork)
• Dental industry background
• Experience with Zendesk