Panoptyc is hiring a
Customer Support Lead

Summary

Join Panoptyc as a Customer Support Team Lead, responsible for overseeing and optimizing customer support processes, improving operational efficiency, and ensuring high-quality customer service delivery. This role involves team leadership, strategic planning, data analysis, project management, and cross-departmental collaboration.

Requirements

• Full-time status (40 hours per week)
• Able to work during US Eastern time zone

Responsibilities

• Manage and motivate the customer support team
• Conduct performance reviews and training sessions
• Streamline and optimize customer service processes
• Implement and manage customer service tools
• Develop and execute strategies to improve customer service operations
• Collaborate with other departments to enhance customer experience
• Ensure high-quality customer service
• Handle escalated customer support issues and update policies
• Analyze customer feedback and operational data
• Prepare and present performance reports
• Lead and manage customer support-related projects
• Coordinate with stakeholders and track progress
• Ensure compliance with policies and regulations
• Conduct audits and implement improvements
• Stay updated with industry trends
• Foster a culture of continuous improvement and innovation

Benefits

Monthly rate of $1,400.00 to $1,700.00 USD (depending on experience)