Customer Support Manager

Summary

The job description is for a Customer Support Manager position at TravelLine, an international IT company based in Katmandu or Pokhara, Nepal. The role involves onboarding, training, and supporting hotel clients in Nepal. Requirements include 1-year experience in customer service of IT companies, strong communication skills, comfort with CRM and computer software, and familiarity with ticket and helpdesk systems.

Requirements

• Based in Katmandu or Pokhara (Nepal)
• At least 1-year experience within the customer service of IT-company or call-center
• Strong communication skills, both written and verbal English and Nepali
• Comfortable with CRM and computer software
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)

Responsibilities

• Teach clients how to work with the TravelLine platform
• Provide strong support by processing clients’ requests via calls, emails
• Handle the feedback from clients and transfer technical requests to the 2nd support line
• Check that our products are working correctly on the client-side. In case of finding mistakes create and send to a client a list of recommendations for a proper work

Preferred Qualifications

Experience within the hospitality or technology industry for hoteliers would be your advantage

Benefits

• Fully-remote position
• Competitive salary based on experience
• Great room for growth within the company
• Laptop and headset for work after probation period of 3 months
• Fast-paced, ever-growing start-up environment with full support from the established international team
• Business trips