Exely is hiring a
Customer Support Manager

Summary

The job is for a Customer Support Manager at Exely, an IT company specializing in online solutions for the hotel industry. The role involves onboarding, training, and supporting hoteliers using different products. The position requires strong communication skills, experience in customer service of IT companies or call centers, and comfort with CRM and computer software.

Requirements

• Working hours: Monday-Friday, 9AM-6PM with 01 hour break for lunch
• Though this is 100% remote, you must be based in Yogyakarta
• At least 1-year experience within the customer service of IT-company or call-center
• Strong communication skills, both written and verbal Turkish and English
• Customer-centric approach, developed EQ, high level of stress resistance
• Comfortable with CRM and computer software
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)

Responsibilities

• Teach clients how to work with the Exely platform
• Provide strong support by processing clients’ requests via calls, emails (ex. the bring meaning of the reports, how to settle product)
• Handle the feedback from clients and transfer technical requests to the 2nd support line
• Check that our products are working correctly on the client-side. In case of finding mistakes, create and send to a client a list of recommendations for a proper work

Preferred Qualifications

Experience within the hospitality or technology industry for hoteliers would be your advantage

Benefits

• Competitive salary based on your experience
• Commissions based on KPI
• Laptop and headset for work
• Health insurance after probation period (3 months)
• Corporate meal card
• Dedicated training manager, with onboarding and constant support from an experienced manager
• Initially, you will be accompanied by members of our international team to meetings
• The start-up environment is fast-paced and constantly growing, with full support from our established international team
• English Speaking Club with colleagues from around the world
• Online & Offline camps, workshops and gatherings