Runwise is hiring a
Customer Support Manager

Summary

Runwise is seeking a highly motivated and results-oriented Customer Support Manager to work closely with property companies and help them manage their heating systems efficiently. The role involves troubleshooting customer issues, remote monitoring of heating systems, and making adjustments to reduce fuel consumption. Applicants should have 1-2 years of direct customer management experience, excellent communication skills, and a passion for real estate or energy efficiency.

Requirements

1-2 years of direct customer management experience ideally in a Service Job, Customer Support, Account Management or Sales role

Responsibilities

• Answering live phone calls via our 24/7 support line
• Real-time troubleshooting of customer reported issues
• Remote monitoring and analysis of multifamily and commercial heating systems
• Making settings adjustments as needed using our remote interface to reduce fuel consumption and manage tenant comfort

Benefits

• Medical, dental, and vision insurance
• HSA & FSA options
• Paid Parental Leave
• Access to Talkspace & Health Advocate
• Flexible PTO
• Commuter Benefits
• 401K
• Company paid life insurance
• Voluntary supplemental life insurance
• Free in-office lunch on Wednesdays
• Hybrid work environment
• Summer Fridays
• Monthly L&D Series
• Employee Resource Groups (e.g. DEIB Committee, Run Club)