Remote Customer Support Operations & Strategy Systems Specialist

Summary

Join Aircall as a Systems Specialist in the Support Operations and Strategy team, responsible for managing and maintaining customer-facing technology, driving improvements, and collaborating with cross-functional teams. This role requires fluency in English, experience with Zendesk, exceptional communication skills, and a customer-obsessed mindset.

Requirements

• Fluency in English is mandatory
• Experience with Zendesk is a must
• Exceptional written and verbal communication skills
• Motivated to pursue the best technical solutions to problems
• Comfortable working alongside technical stakeholders in cross-functional initiatives
• Determined to provide the best possible experiences for our Support team and customers
• Customer-obsessed with an eye for continual improvement
• Creative problem solver and can identify obstacles and viable solutions
• Proactive, organized, focused, and can ruthlessly prioritize with a strong sense of accountability and ownership

Responsibilities

• Manage and maintain our customer facing technology portfolio
• Have an eye for continuous improvement and follow best practices
• Collaborate closely with the Customer Support team and others including Customer Success, Onboarding, and Sales
• Drive on-going improvements to our ecosystem and assist in evaluating new technologies

Preferred Qualifications

• Customer Support and/or CX experience at a great advantage
• Strong experience with Aircall, Intercom, Salesforce, Jira and Looker
• Good SQL, programming language knowledge and Knowledge of web technologies
• Relevant technical Application certifications

Benefits

Competitive salary package & benefits (health coverage, lunch, commute, sports)