Senior Content Operations Specialist

Summary

Join Procore’s Product Education Team as a Senior Content Operations Specialist to optimize workflows, systems, and processes for educational content creation, management, and delivery. Partner with various teams to streamline content production and distribution across platforms. Leverage your CMS expertise, project management skills, and analytical abilities to drive efficiency and improve content quality. Shape the future of product education at a leading construction technology company. This role offers the opportunity to make a tangible impact on users and elevate your career. The position includes a competitive salary and benefits package.

Requirements

• 5+ years of experience in content operations, learning operations, or a related field
• Expertise in managing and optimizing content management systems (CMS), preferably experience with platforms like Contentful, Drupal, or similar
• Proven ability to develop and implement efficient content workflows and processes
• Exceptional project management and organizational skills, with a demonstrated ability to manage multiple projects simultaneously
• Strong analytical and problem-solving skills, with the ability to interpret data and drive data-informed decisions
• Excellent communication and collaboration skills, with the ability to effectively partner with cross-functional teams
• Bachelor's degree in a related field such as Communications, Information Management, or Education Technology

Responsibilities

• Lead the development and implementation of standardized content workflows and processes to ensure efficiency and consistency across all educational materials
• Manage and optimize our content management system (CMS) and related tools, ensuring data integrity, accessibility, and scalability
• Collaborate with cross-functional teams to define content requirements, establish timelines, and track project progress, proactively identifying and resolving potential roadblocks
• Develop and maintain content style guides, templates, and governance frameworks to ensure brand consistency and content quality
• Analyze content performance data and provide actionable insights to inform content strategy and identify areas for improvement
• Implement and manage localization workflows, ensuring accurate and timely translation and adaptation of educational content for global audiences
• Evaluate and recommend new technologies and tools to enhance content operations and improve team productivity
• Provide training and support to content creators on content operations processes, tools, and best practices

Preferred Qualifications

Experience with localization processes and tools is highly desirable

Benefits

• Base Pay Range $90,400 - $124,300
• Eligible for Bonus Incentive Compensation
• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs