IT Support and Operations Specialist

Summary

Join our dynamic IT team as a highly motivated IT Support and Operations Specialist. You will provide excellent customer service and proactive problem-solving, leveraging your understanding of cloud-based technologies. This key role ensures smooth IT service operations, supports users, and contributes to organizational success. Responsibilities include technology support, hardware lifecycle management, knowledge management, and system administration. The ideal candidate possesses 2+ years of relevant experience in a globally-distributed environment, expertise in MDM solutions and Google Workspace, and Okta Admin certification or equivalent. The position offers a competitive salary, comprehensive benefits, and a fully remote work environment.

Requirements

• 2+ years of experience providing exceptional technology support to users in a globally-distributed, hybrid or fully-remote environment
• Experience with MDM solutions (Kandji, Hexnode, etc)
• Strong experience administering collaboration tools such as Google Workspace, Slack and Zoom
• Hands-on experience managing IT asset lifecycle, including procurement, deployment, and decommissioning
• Knowledge of identity and access management (IAM), user provisioning, and security best practices using Okta
• Okta Admin certified or similar experience required
• Ability to document IT processes and contribute to a knowledge base for self-service support
• Ability to work independently and collaborate across time zones in a highly autonomous environment
• Excellent communication skills with a customer-first mindset and a proactive approach to problem-solving

Responsibilities

• Provide technical assistance and troubleshooting for hardware, software, and connectivity issues
• Support employees with software installations, configurations, and updates
• Oversee the procurement, inventory, deployment, and tracking of IT equipment and assets
• Manage hardware shipping, receiving, and proper disposal or recycling of outdated technology
• Develop and implement IT asset lifecycle strategies, including upgrades and replacements
• Maintain an IT support knowledge base, documenting common issues and resolutions
• Promote best practices and facilitate knowledge sharing
• Manage user accounts, permissions, and access controls across IT systems
• Contribute to IT projects and major initiatives, ensuring alignment with business needs

Preferred Qualifications

• Strong organizational skills with experience managing IT projects and process improvements
• Familiarity with security frameworks (e.g., ISO 27001, SOC 2, NIST) and compliance best practices
• Prior experience in a fast-growing software or tech startup environment
• Low-code/no-code automation tools (Zapier, Make, etc) to improve IT operations

Benefits

• Fully Remote Work!
• $750.00 to set up your home office
• $20 phone/internet monthly reimbursements
• Virtual activities and in-person meet-ups
• Laptop and super rad swag provided
• Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up for collaboration at least once/year
• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire
• 11 paid holidays
• Flexible time off - take the time off you need!
• Matching donations for approved charitable organizations
• Group volunteer efforts