Customer Support Representative

Summary

Join 20four7VA as a Customer Support Representative, supporting a dermatology practice. This senior-level, part-time (22.5 hrs/week) role based in the Australia time zone (11 am-6 pm, Mon/Tues/Fri, with Saturdays added later) requires excellent communication and organizational skills. Responsibilities include call management, customer service, appointment scheduling, and administrative support. The ideal candidate possesses proven experience in customer service or a related field and proficiency in scheduling software. 20four7VA offers competitive rates, weekly payments, paid time off, paid holidays, free training, and a supportive community.

Requirements

• Proven experience in customer service, administrative support, or a related field
• Excellent communication skills, both written and verbal
• Strong organizational and multitasking abilities
• Proficiency in using scheduling software and other relevant tools
• Ability to work independently in a remote environment

Responsibilities

• Answer incoming calls promptly and professionally
• Handle inquiries and provide accurate information about dermatology services offered by the practice
• Direct calls to the appropriate team members when necessary
• Address service-related questions from patients and potential clients
• Provide clear and concise information regarding treatments, procedures, and other services
• Ensure patient satisfaction by offering exceptional customer service
• Schedule, reschedule, and cancel appointments for patients using the practice's scheduling software
• Confirm appointments and follow up with patients to ensure they are prepared for their visits
• Coordinate with dermatologists and other staff members to maintain an efficient appointment calendar
• Maintain accurate and up-to-date patient records and documentation
• Assist with administrative tasks as needed to support the smooth operation of the practice
• Manage and organize digital files and correspondence
• Respond to emails and online inquiries in a timely and professional manner
• Utilize online communication tools to interact with patients and staff

Preferred Qualifications

Knowledge of dermatology or medical practices is a plus, but not required

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you