Customer Support Representative

Summary

Join COMPLY's dynamic team as a Customer Support Representative and elevate our highly-rated customer support services. You will act as a liaison between Technical Support and Product Teams, managing client account activations, gathering customer feedback, and resolving issues. This role requires excellent communication, data analysis, and problem-solving skills. The position offers high growth potential and exposure to various teams. COMPLY provides comprehensive benefits, including full medical, dental, and vision coverage, unlimited PTO, and 100% remote work flexibility with a stipend. The ideal candidate is patient, has a "How Can I Help" mindset, and thrives in a fast-paced environment.

Requirements

• Must be open to working multiple rotating West Coast hour shifts including: Shift 1: 9AM-5PM(PST) Monday through Friday Shift 2: 9AM-5PM(PST Monday through Thursday in addition to 1PM-9PM(PST) on Friday Sunday shift: 12PM-8PM(PST) Sunday through Thursday
• Bachelor’s Degree with 0-3 years of work experience
• Excellent customer-facing and communication skills, both written and verbal
• Ability to accurately analyze and interpret data
• Exceptional organizational and time management skills
• Superior troubleshooting, resolution, and analysis skills
• Ability to perform complex tasks and prioritize multiple projects

Responsibilities

• Perform set-up and configurations within the COMPLY platform to effectively activate new client accounts
• Respond efficiently to customer inquiries and maintain exceptional customer satisfaction
• Manage customer account activation implementations to ensure customer satisfaction and meet deadlines
• Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the COMPLY platform
• Prioritize incoming customer support cases in a high-volume, fast-paced environment
• Manage support case details in our case tracking system
• Respond to customer questions, update clients on project status, and troubleshoot issues promptly
• Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term
• Manage multiple projects simultaneously, prioritize tasks, and reach deadlines
• Provide efficient productivity and exceed client’s expectations for support

Preferred Qualifications

• Major in Accounting, Finance or Economics is a plus!
• Previous experience in a high-volume call environment and/or customer support role is a plus!
• Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!

Benefits

• Full medical, dental, and vision coverage at little to no cost
• Unlimited PTO
• Discounts on pet insurance
• 100% Remote Flexibility : We offer a virtual onboarding experience with a stipend to help work-from-home set up your work-from-home office
• Employee Centric Culture : We host virtual happy hours and team bonding events to keep our fun COMPLY culture alive