Customer Support Representative

Summary

Join Anagram's dynamic Customer Support team as a Customer Support Representative! Guide and support our customers in using Anagram’s innovative insurance billing platform. Deliver exceptional service and build strong relationships with healthcare providers. This role is perfect for a proactive self-starter who thrives in a collaborative environment. Your contributions will directly impact our business and the healthcare providers we serve. We offer industry-leading compensation, benefits, and a remote-first environment.

Requirements

• 1–3+ years of experience in a customer service or support role
• A team player with a positive, “can-do” attitude
• Strong communication and active listening skills
• Excellent problem-solving abilities
• Comfortable managing multiple tasks in a fast-paced environment
• Patient and empathetic when handling challenging cases
• Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace

Responsibilities

• Provide timely, accurate, and empathetic support to customers via chat and email
• Understand and identify customer needs, guiding them through specific features and functionalities
• Maintain and update internal knowledge bases and customer records
• Share updates about new features, improvements, or processes with customers
• Collaborate cross-functionally with other teams to ensure a smooth customer experience

Preferred Qualifications

• Passion for healthcare and improving the patient/provider experience
• Previous experience at a SaaS company or within a fast-growing startup
• Knowledge of Medical Insurance Terminology

Benefits

• Industry-leading compensation including salary and equity ownership
• MacBook, monitor, and all the technologies you need to succeed
• Medical & Dental Insurance
• 401k
• Fast-paced startup environment
• Remote first company