Customer Support Representative - Spanish Speaker

Summary

Join CloudTalk, a global SaaS company, and be part of a vibrant international team building the world’s #1 AI business communication platform. Work 100% remotely or hybrid from our Barcelona office. As a Customer Support L1 team member, you will provide top-tier technical support via chat and email, build customer relationships, and work with a diverse international client base. The role offers a competitive salary (€1,400-€1,600 gross/month + up to €400 gross/month bonus), personal and professional growth opportunities, and a supportive work environment. CloudTalk values a growth mindset and passion for learning, offering 1:1 coaching and a learning and development budget. This is an excellent opportunity to start your career at a global tech company or advance your existing skills.

Requirements

• Languages: English and Spanish fluent
• Team Player: You’re ready to support your teammates and contribute to a positive work environment
• Tech Savvy : You have basic technical skills and a strong desire to learn more about our product and industry
• Self-Starter : You take ownership of your tasks and work with minimal supervision
• Learning Mindset : You’re eager to continuously grow your skills and knowledge
• At CloudTalk, we value a growth mindset and a passion for learning . We’re seeking individuals who are eager to take on new challenges and grow with us. You should have some basic technical acumen and a genuine interest in technology , especially if you're excited to dive deeper into technical knowledge and skills
• You’re adaptable, resilient, and thrive in a fast-paced environment . If you’re a team player who loves collaborating, sharing ideas, and continuously improving, you’ll fit right in!

Responsibilities

• Provide top-tier technical support via chat and email to both new and existing customers
• Build and maintain lasting customer relationships
• Work with a diverse, international client base spanning multiple industries and regions
• Help improve our technical documentation and internal knowledge base for troubleshooting purposes
• Represent CloudTalk professionally while solving customer issues with empathy and efficiency

Benefits

• 1-1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget
• Unlimited Paid Time Off
• Volunteering Days
• 100% remote work or hybrid from our office in Barcelona!
• Home office budget
• MacBook for work
• Recharge Fridays once per quarter
• Multisport Card
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise