Customer Support Representative

Summary

Join Clair, a company revolutionizing financial freedom for American workers, as a Customer Support Representative. You will be the primary point of contact for users, providing exceptional support via phone, text, and email. Become a product expert, deeply understanding Clair's features, including its wage advance product. Collaborate closely with product, tech, and partner teams to ensure a seamless user experience. This role requires 2+ years of customer support experience and familiarity with Freshdesk. The position is remote, based in the Salt Lake City, UT area, offering a competitive hourly rate and comprehensive benefits.

Requirements

• 2+ years of experience in a customer support role
• 1+ years experience using Freshdesk
• Excellent communication skills (written and verbal) in explaining tough concepts to customers
• An aptitude for numbers and math - our users' toughest questions are usually around their finances, and we love team members who can crunch some numbers
• A desire to gain a deep understanding of hourly workers and the financial challenges they face, and a commitment to helping Clair succeed in serving them
• An excitement about joining an early startup in the fintech space and about learning all things EWA
• A team player, who is ready to work hard and achieve success with the small but mighty team at Clair

Responsibilities

• Answer questions over phone, text and email, acting as a first line of support to our users, providing exceptional customer service in every interaction
• Become a product expert, understanding deeply everything from Clair’s signup process, our wage advance (EWA) and repayment products- for someone that wants a crash course in fintech, this is the role!
• Learn the ins and outs of earned wage advance support, expanding your knowledge of the on-demand pay space
• Work closely with a fantastic group of people invested in Clair’s users and Clair’s mission

Preferred Qualifications

Tier 2 level support or tech space experience is a bonus!

Benefits

• Medical, Dental, & Vision Coverage, with option to extend to your family
• Fully-paid parental leave
• Company-sponsored 401k, HSA, and FSA
• Unlimited vacation for salaried roles, generous PTO for hourly roles
• Work from home setup allowance
• Access to your earnings every day on Clair
• Company-sponsored short-term and long-term disability insurance