Customer Support Representative

Summary

Join CloudTalk, a global SaaS company with a $28 million Series B investment, as a Customer Support L1 representative. You will provide technical support via chat and email to new and existing customers, build lasting relationships, and work with a diverse international client base. This role offers opportunities for personal and professional growth, including advancement into Product or Customer Success roles. CloudTalk values a growth mindset and a passion for learning, seeking individuals who are eager to take on new challenges and grow with the company. You will work in a fast-paced, international environment and receive the tools and support needed to succeed.

Requirements

• English fluent
• Willingness to work according to a work shift schedule (divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 8:30AM-9:00PM CET)
• You’re ready to support your teammates and contribute to a positive work environment
• You have basic technical skills and a strong desire to learn more about our product and industry
• You take ownership of your tasks and work with minimal supervision
• You’re eager to continuously grow your skills and knowledge

Responsibilities

• Provide top-tier technical support via chat and email to both new and existing customers
• Build and maintain lasting customer relationships
• Work with a diverse, international client base spanning multiple industries and regions
• Help improve our technical documentation and internal knowledge base for troubleshooting purposes
• Represent CloudTalk professionally while solving customer issues with empathy and efficiency

Benefits

• 1-1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget
• Unlimited Paid Time Off
• Volunteering Days
• 100% remote work or hybrid from our Bratislava or Prague offices
• Home office budget
• MacBook for work
• Recharge Fridays once per quarter
• Multisport Card
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise