Customer Support Representative

Summary

Join CloudTalk, a global SaaS company, as a Customer Support L1 representative and be a key player in providing top-tier technical support. Work remotely or hybrid from Bratislava or Prague offices, enjoying a unique work shift with alternating long and short weeks. Benefit from a competitive salary, bonus potential, and extensive professional development opportunities. Contribute to a vibrant international team, build lasting customer relationships, and grow your technical skills within a fast-paced, supportive environment. CloudTalk offers a comprehensive benefits package including unlimited paid time off, a home office budget, and various wellness initiatives.

Requirements

• Fluent English language skills
• Willingness to work according to a work shift schedule (divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 8:30AM-9:00PM CET)
• Basic technical skills

Responsibilities

• Provide top-tier technical support via chat and email to both new and existing customers
• Build and maintain lasting customer relationships
• Work with a diverse, international client base spanning multiple industries and regions
• Help improve our technical documentation and internal knowledge base for troubleshooting purposes
• Represent CloudTalk professionally while solving customer issues with empathy and efficiency

Preferred Qualifications

• Strong desire to learn more about our product and industry
• Ability to take ownership of tasks and work with minimal supervision
• Eagerness to continuously grow skills and knowledge

Benefits

• 1-1 Coaching sessions with our resident communications advisor
• Leaders Academy & Learning and Development Budget
• Unlimited Paid Time Off
• Volunteering Days
• 100% remote work or hybrid from our Bratislava or Prague offices
• Home office budget
• MacBook for work
• Recharge Fridays once per quarter
• Multisport Card
• Referral bonuses
• Virtual & physical team buildings
• Company merchandise