Customer Support Representative

Summary

Join COMPLY's dynamic team as a Customer Support Representative and elevate our highly-rated customer support services. You will act as a liaison between Technical Support and Product Teams, advocating for client needs, managing account activations, and gathering feedback to improve processes. The ideal candidate is patient, possesses a "How Can I Help" mindset, and thrives in a fast-paced environment. This role offers extensive exposure to Product Management and Sales teams, with potential for advancement and career development. The position requires managing multiple projects, prioritizing tasks, and meeting deadlines while exceeding client expectations. COMPLY offers a wide range of company perks, including comprehensive medical, dental, and vision insurance, 401k matching, unlimited PTO, and professional development reimbursements.

Requirements

• Must be open to working multiple East Coast hour shifts including: East Coast Shift 1: 8AM(EST) -4PM(EST) Monday through Friday. East Coast Shift 2: 9AM(EST)- 5PM(EST) Monday through Friday. East Coast Shift 3: 10AM(EST)-6PM(EST) Monday through Friday
• Bachelor’s Degree with 0-3 years of work experience
• Must be open to work evenings, occasional weekends, and/or holidays
• Excellent customer-facing and communication skills, both written and verbal
• Ability to accurately analyze and interpret data
• Exceptional organizational and time management skills
• Superior troubleshooting, resolution, and analysis skills
• Ability to perform complex tasks and prioritize multiple projects

Responsibilities

• Perform set-up and configurations within the COMPLY platform to effectively activate new client accounts
• Respond efficiently to customer inquiries and maintain exceptional customer satisfaction
• Manage customer account activation implementations to ensure customer satisfaction and meet deadlines
• Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the COMPLY platform
• Prioritize incoming customer support cases in a high-volume, fast-paced environment
• Manage support case details in our case tracking system
• Respond to customer questions, update clients on project status, and troubleshoot issues promptly
• Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term
• Manage multiple projects simultaneously, prioritize tasks, and reach deadlines
• Provide efficient productivity and exceed client’s expectations for support

Preferred Qualifications

• Major in Accounting, Finance or Economics is a plus!
• Previous experience in a high-volume call environment and/or customer support role is a plus!
• Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!

Benefits

• Comprehensive medical, dental and vision insurance at little to no cost starting on day one
• 401k with a company match
• Supplemental benefits at a discounted rate including home, auto and pet insurance
• Unlimited PTO
• Professional Development reimbursements
• Remote opportunties available for most positions
• Time to get together in person for company happy hours, team offsites and more