Customer Support Representative

Summary

Join PlayOn as a Customer Support Representative and provide exceptional service to MaxPreps customers, ensuring seamless issue resolution. You will be responsible for increasing customer brand loyalty, decreasing resolution times, and improving the overall customer experience. Key duties include answering phones, responding to emails, entering sports data accurately, importing data using in-house software, and utilizing live-scoring tools. To succeed, you'll need knowledge of Windows 10, excellent communication skills, a strong understanding of fan culture, and a high school diploma (college degree preferred). Experience with Zendesk and Microsoft Office Suite is a plus. This role offers opportunities for professional growth within a passionate and supportive team.

Requirements

• Knowledge of the Windows 10 Operating System
• Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails
• Strong understanding of fan culture and passion for the entertainment or sports industry
• Must be a high school graduate to apply, college students or graduates preferred

Responsibilities

• Increase our customers’ brand loyalty by providing exceptional service
• Decrease resolution time for our customers by diagnosing issues more quickly and efficiently handling tickets
• Decrease in number of different channels a customer needs to touch to resolve an issue
• Answer phones and provide excellent support for any troubleshooting with customers
• Reply to customer service tickets via email for timely resolution
• Enter high school sports rosters, schedules, and scores with a high level of accuracy and efficiency
• Import data through our in-house software
• Utilize MaxPreps live-scoring tools to cover football games on Fridays and Saturdays

Preferred Qualifications

• Experience with Zendesk is a plus
• Experience with Microsoft Office Suite is preferred
• Customer Support experience is preferred

Benefits

• Multiple medical insurance plans to choose from
• Dental, vision life and disability insurance
• Employee Emergency Fund
• Company equity (stock options)
• Open PTO policy
• 401K plan with company match
• Hybrid/flexible work environment