Customer Support Representative

Summary

Join Highkey Agency as a Customer Support Representative and make a difference in the lives of customers! This fully remote position offers a predictable Monday-Friday schedule, allowing for work-life balance. You will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring a positive experience. Highkey Agency provides comprehensive training, growth opportunities, and a supportive environment. This role requires fluency in Spanish and English, strong communication skills, and a passion for helping others. The company offers competitive pay, benefits including health, dental, and vision insurance, and a 401k plan. Additionally, they provide professional development programs and wellness initiatives to support your growth.

Requirements

• Bilingual Skills : Fluency in Spanish and English (spoken and written)—your superpower to connect with diverse callers!
• Communication Pro : Clear, confident, and friendly, with the ability to explain solutions
• Multitasking Talent : Comfortable typing while talking (35+ WPM preferred)
• Customer Focus : A passion for helping others with patience and a positive attitude
• Reliability : Self-motivated and ready to shine as part of our team
• Customer Service Pros Wanted : We’re seeking professionals with a knack for exceptional service—bring your skills from any industry, and we’ll train you to excel in ours!

Responsibilities

• Provide clear answers and actionable next steps, guided by the comprehensive training we provide
• Handle sensitive customer information with professionalism and confidentiality
• Document every case accurately and thoroughly in our ticketing software, ensuring exceptional follow-through
• Delight callers with patience, empathy, and top-tier support—turning complex issues into simple solutions

Preferred Qualifications

Tech Savvy : Basic computer skills; Microsoft Office knowledge is a plus

Benefits

• Pay : $23.00 - $30.00 hour—competitive and based on your skills and experience
• PTO : Up to 9.6 days (76.96 hours) in your first year
• Benefits : 401k, health, dental, and vision insurance to keep you thriving
• Growth & Wellness : Access to professional development programs and wellness initiatives to support your journey
• Referral Bonus : Know someone perfect? Refer them and earn $200 if they’re hired!