Customer Support Representative

Summary

Join ModSquad's fully remote team as a Customer Service Representative supporting a leading music streaming service. You'll be the primary point of contact for customers, addressing inquiries and troubleshooting issues in both Spanish and English via inbound messages. Success requires excellent communication, problem-solving skills, and a passion for music. The role demands proficiency in both languages, verified through assessments. The position involves a structured 8-week orientation with specific hours, followed by flexible project commitments. A dedicated workspace meeting specific technical requirements is necessary.

Requirements

• Have a passion for music
• Possess excellent communication skills
• Have a knack for problem-solving
• Complete language assessments in Spanish and English
• Work 40 hours per week during the 8-week orientation period
• Work 25 hours per week during project commitments
• Work 8 hours on Saturday and/or Sunday during project commitments
• Work 180 days (as needed by ModSquad) during project commitments
• Have provided Customer Support via inbound messaging in the past
• Have provided web messaging support to 3-5 customers at the same time
• Be professional/business level proficient in Spanish and English
• Have a dedicated laptop or desktop computer running Windows 10 or above
• Have a working webcam and be willing to use it during orientation/as needed by project
• Be willing to download and install ModSquad security systems on your computer and mobile phone
• Have a stable broadband internet connection of 25 MBPS or greater
• Have 8 GB RAM or better
• Submit a grammatically correct and comprehensive application

Responsibilities

• Respond to customer inquiries via inbound messages in both Spanish and English
• Help customers navigate the platform
• Troubleshoot technical issues
• Ensure customers have the best possible listening experience

Preferred Qualifications

Have dual monitors

Benefits

Fully remote work